Return Policy

Last Updated: Nov 1, 2025

Our goal is to ensure the item you ordered arrives promptly and works exactly the way it should. We built a return policy designed to let you shop with confidence and make things as easy as possible when things don't work out. To get started, reference the specific return policy for the item you are looking to return.

Please read our terms and conditions for the full details of our return and warranty policy.

Firearm & Lower Receiver Returns

When you receive the firearm or lower receiver at the FFL, please inspect it thoroughly before accepting the transfer. The policies outlined below are only for guns or lower receivers that are picked up from the FFL. Returns are only eligible when the product has been used properly and is returned in its original condition. If a firearm or lower receiver is not picked up within 14 days of arrival, including failed background check, not legally allowed to own, refusal to pick up, or any other reason the transfer is not otherwise able to be completed, the transaction will be canceled. Johnstons will process a cancelation and return of the product, minus any fees, a $30 return shipping fee, original shipping charges, and a 15% restocking fee.

New Gun and New Lower Receiver Return Policy

All new gun & new lower receiver sales are final. As a reminder, new guns are eligible for any applicable manufacturer's warranties. If you need help contacting the manufacturer, please let us know and we'll be happy to assist.

Used Guns

Johnstons will accept the return of Used Guns with mechanical defects for a full refund, provided such return is made within 3 calendar days of physical transfer of the firearm. Johnstons will cover all shipping fees in the case of a mechanical defect. After 3 calendar days, all sales are final.

AMMUNITION, OPTICS, MAGAZINES, HOLSTERS, KNIVES, HUNTING GEAR, RANGE GEAR, UPPER RECEIVERS, SUPPRESSOR COMPONENTS & OTHER ACCESSORIES;

Johnstons does not accept returns on Ammunition, Optics, Magazines, Suppressor Components & all other accessories. All accessory sales are final. Optics, magazines and other accessories may be eligible for any applicable manufacturer's warranties. If you need help contacting the manufacturer, please let us know and we'll be happy to assist.

Suppressors

When you receive the suppressor at the NFA FFL, please inspect it thoroughly before accepting the transfer. Once the transfer is accepted, the new suppressor sale is final and not eligible for return or refund. If a new suppressor is not picked up within 14 days of arrival for any reason, including failed background check, not legally allowed to own, refusal to pick up, or any other reason the transfer is not otherwise able to be completed, the transaction will be canceled. If the transaction is cancelled, you will be refunded at the full cost of the purchase, minus any fees, a $30 return shipping fee, original shipping charges, and a 15% restocking fee. 100% of sales tax will be refunded.

ATF DENIALS OR RETURN WITHOUT ACTION

If your FORM 4 application is denied approval, Johnstons will process a cancellation and return of the product. You will be refunded at the full cost of the purchase, minus any fees, a $30 return shipping fee, original shipping charges, and a 15% restocking fee. 100% of sales tax will be refunded. If your application is deemed returned without action (RWA) by the ATF, your application will be resubmitted after you resolve your record at no additional cost. Should you choose not to resubmit your application, Johnstons will process a cancellation and return of the product. You will be refunded at the full cost of the purchase, minus any fees, a $30 return shipping fee, original shipping charges, and a 15% restocking fee. 100% of sales tax will be refunded.

UNRESPONSIVE CUSTOMER POLICY

Buying a suppressor with Johnstons is simple, but the process requires your active participation with the NFA FFL pickup location to ensure all paperwork is completed and submitted to the ATF in a timely and accurate manner. If the NFA FFL is unable to move your application forward because you have not provided a response to their requests, your order may be subject to cancellation by the NFA FFL. In this event, Johnstons will process a cancellation and return of the product. You will be refunded at the full cost of the purchase, minus any fees, a $30 return shipping fee, original shipping charges, and a 15% restocking fee. 100% of sales tax will be refunded.

MANUFACTURER WARRANTY

As a reminder, new suppressors may be eligible for any applicable manufacturer's warranties. If you need help contacting the manufacturer, please let us know, and we'll be happy to assist.

Johnstons Branded Merchandise

Johnstons Branded Merchandise can be returned within 30 days of receipt. We provide free return shipping on Johnstons branded merchandise and on all clothing eligible for return.

General Return Guidelines

• To start the return process, contact us or call (866)582-4867.
• If you receive INCORRECT OR MISSING items, please contact us.
• Shipping labels are emailed and will need to be printed by the customer.
• All returns on orders paid by a credit card will receive a credit to the card used on the purchase once confirmation of receipt of merchandise has been made and inspection has been completed. Depending on your financial institution, refunds are credited between 3 to 5 business days after issuance.
• We do not provide an exchange option. Simply place a new order for the desired merchandise. Since items tend to sell out quickly, we recommend immediately placing an order for the replacement merchandise.
• Johnstons reserves the right to limit or decline returns.
• Keep in mind, most manufacturers provide a manufacturer’s warranty, and any product issues should be submitted to the manufacturer first.
• Returned clothing may not be washed, worn or have any damage caused by accident. We recommend following washing and handling information as we will not honor returns due to improper care or use, or the natural breakdown of colors or materials over extended time and use.
• Any returns received that do not qualify for our Return Policy may be returned to the customer at their expense. When possible, the expense will be charged to the credit card on file for the purchase. This includes items that are non-returnable, damaged, misused or not purchased from Johnstons.